Online School Technical FAQs
What computer skills are required?
Some basic computer and internet skills are required for students and Learning Coaches. We provide information on how to set up your accounts, and the program is user-friendly. We also have technical help available if you have questions.
Do I need a computer to use the Stride K12 curriculum?
You need either a Windows-based or Apple Macintosh computer with an internet connection and free software programs that can be downloaded from the internet. Most courses have audio, so speakers are required. World language courses require both speakers and microphones.
Some Stride K12-powered online public schools are able to loan computer equipment to students for the duration of their enrollment. Check with your school to learn their policies for issuing school-owned computer equipment and any eligibility requirements, such as income qualifications. For more information regarding school provided computers, refer to the technical specs listed here.
Does Stride K12 take appropriate steps to keep my information secure?
Stride K12 maintains security systems and protocols to protect the privacy of your information. See our privacy policy for more details.
How does school email work inside the OLS?
Students are issued a school email address that is only used for school communications. No outside communications may be received at or sent from this email address. Learning Coaches use a personal email address (the email designated during the enrollment process). Student email may be accessed outside of the OLS and on mobile devices. This video explains more about how to update your email address and phone number.
Can I get Stride K12 on my mobile device or e-reader?
Unfortunately, most mobile devices such as tablets and phones cannot be used as a primary device for accessing the Online School because they do not support all the necessary software products. However, devices running the latest iOS, iPadOS, and AndroidOS can be used as supplemental devices in some cases, though your experience may vary between courses and devices.
We do have apps specifically created to run on smart phones and other mobile devices, but these are meant to support our lessons. For Learning Coaches, the K12 App allows you to enroll a student, log attendance, track student progress, and contact school staff.
